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Guarantee and Warranty
O.C. Tanner, the leader in employee recognition solutions is pleased to offer the most comprehensive warranty policy available.
Returns for Credit Non-defective items may also be returned for full credit if they have not been customized or damaged and are in their original packaging. Clients may return customized individual awards for 50% courtesy credit. Since the custom products we manufacture are not re-used for any other client, credit cannot be issued for entire orders produced in good faith based on a legitimate order.
Exchanges
Undeliverable Awards If the recipient is no longer eligible and the company would like to use the award for another purpose or event, O.C. Tanner will ship the award to the program administrator. If a company is unable to use the award for another purpose, O.C. Tanner will liquidate the award and provide 100% credit for non-customized awards in original condition or 50% courtesy credit for awards that cannot be returned to stock. If O.C. Tanner has not heard from clients 50 days after notification, we will assume clients wish to have the awards in question returned to stock or liquidated and will provide the appropriate credit. Updated October 2006 |
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