• All jewelry is guaranteed for life
• All other awards and gifts are guaranteed for five years
• Only a few premium watches, including Rolex, Baume & Mercier, Concord, Omega and Rado, are limited to a one-year manufacturer's warranty
• Food items are guaranteed to be fresh and of the finest quality. Food items cannot be returned unless they are damaged or defective.

Returns for Credit
Any award or order may be returned for full credit at any time if the item is defective when received or was produced due to an O.C. Tanner error.

Non-defective items may also be returned for full credit if they have not been customized or damaged and are in their original packaging.

Clients may return customized individual awards for 50% courtesy credit.

Since the custom products we manufacture are not re-used for any other client, credit cannot be issued for entire orders produced in good faith based on a legitimate order.

Exchanges
If an award recipient is not fully satisfied, an award may be returned to O.C. Tanner for exchange within 90 days of receipt.

Undeliverable Awards
When a recipient cannot be located at the address provided, O.C. Tanner will notify the program administrator. If a correct address is then provided, O.C. Tanner will ship the award to the new address at our expense.

If the recipient is no longer eligible and the company would like to use the award for another purpose or event, O.C. Tanner will ship the award to the program administrator.

If a company is unable to use the award for another purpose, O.C. Tanner will liquidate the award and provide 100% credit for non-customized awards in original condition or 50% courtesy credit for awards that cannot be returned to stock.

If O.C. Tanner has not heard from clients 50 days after notification, we will assume clients wish to have the awards in question returned to stock or liquidated and will provide the appropriate credit.

Updated October 2006